Director-level Technology, Delivery & Transformation Leader with 15+ years across higher education, government and financial services.
Leading technology, delivery and transformation across higher education, government and financial services.
Platform portfolios, agile transformation, operating-model design, governance, vendor optimisation and AI adoption.
Strategic planning, portfolio leadership, delivery uplift, change leadership, coaching and board-level oversight.
80+ platforms, 100k+ users, $675K–$1M savings, and a 13+ person cross-functional team led.
Connecting strategy with the work that ships it
I lead enterprise platform portfolios, agile delivery, service improvement and complex transformation, translating executive strategy into governance, planning rhythms and capability that help organisations decide faster and deliver reliably.
I currently manage an 80+ platform portfolio serving 100,000+ users, where I have delivered $675K–$1M in annual savings through platform consolidation and vendor renegotiation, and led the rollout of an internal AI capability that connects systems, surfaces knowledge and improves how teams work.
Alongside my corporate role, founded Lumina Loop to advise organisations on transformation, AI adoption, delivery uplift and operating-model design, and I serve as a Non-Executive Director and Co-Founder of XLENT Events Entertainment, providing board-level governance and strategic oversight.
How I work is simple: I build high-performing teams by creating clarity, strong systems and an environment where people care about the outcome. I focus on delivery, accountability and continuous improvement, and I coach leaders to do the same.
What I'm known for
- ›Portfolio & delivery leadership at enterprise scale
- ›Operating-model & governance design
- ›Board-level governance and strategic oversight
- ›Vendor consolidation & cost reduction
- ›Responsible AI adoption
- ›Building high-performing, accountable teams
- ›OKRs and agile coaching to align teams and deliver outcomes
- ›Coaching leaders and lifting team performance
Where I turn noise into momentum
Portfolio clarity
Making complex platform and delivery portfolios visible, prioritised and governed.
Operating model uplift
Designing the rhythms, roles and decision pathways that help teams move faster.
AI adoption with humans in the loop
Helping leaders decide where AI should assist, automate or escalate.
High-performing teams
Coaching leaders and teams to lift accountability, collaboration and delivery confidence.
Executive reporting & decisions
Turning messy delivery activity into clear options, risks and outcomes.
Strategy-to-execution
Connecting board-level intent to the systems, teams and cadence that actually ship it.
Where strategy became outcomes
Enterprise portfolio uplift
Cost and vendor optimisation
Human-centred AI adoption
Direct but warm. Practical and outcome-focused.
I cut through complexity, lead through ambiguity and focus on delivery, behaviour, rhythm and momentum. Commercially minded, human-centred, and always tuned to what actually moves the work forward.
Clarity first
Everyone understands the goal, their role and what good looks like. Clarity removes friction and lets teams move fast.
Strong systems
Operating rhythms, governance and ways of working that make delivery reliable, repeatable and scalable.
People who care
Coaching leaders, building accountability and creating environments where people own the outcome, not just the task.
Working with AI and humans, by design
AI is not always fully autonomous. Depending on the task, it may need humans in-the-loop, on-the-loop, or out-of-the-loop to make the right decisions. I coach teams to choose the right model, keep people at the centre, and scale what works.
Problem: AI often needs human input at different points in a process
The right level of human involvement changes with risk, complexity and context. My framework helps teams decide where humans stay in control, where they supervise, and where AI can run autonomously.
Why it matters
- ✓Improves accuracy and trust
- ✓Ensures accountability
- ✓Optimises speed and cost
- ✓Enables the right level of human involvement
The 3 Human-AI Interaction Models
Human-in-the-Loop
AI proposes, human decides.
Human-on-the-Loop
AI acts, human monitors and intervenes if needed.
Human-out-of-the-Loop
AI acts autonomously.
Examples
How I coach teams to solve it
Outcomes
Teams that adopt this approach move faster with confidence, while keeping people at the centre of decisions that matter.
Lumina Loop
Human-centred transformation for the age of AI.
Lumina Loop helps leaders and organisations improve how work flows, how decisions are made and how AI is adopted responsibly.
Services
- ›Operating model reviews. Diagnose rhythms, roles and decision pathways; redesign for speed and clarity.
- ›AI adoption workshops. Where AI should assist, automate or escalate — with humans in, on or out of the loop.
- ›Delivery uplift advisory. Portfolio visibility, governance and cadences that lift delivery confidence.
- ›Leadership & team coaching. Lift accountability, collaboration and delivery discipline across leaders and squads.
- ›Strategy-to-execution support. Connect board intent to the systems and teams that actually ship it.
Endorsements from people I've worked with
Where I've delivered
Senior Manager / Product Manager
- Lead delivery and operational performance across an 80+ platform enterprise portfolio serving 100,000+ users across learning, library, teaching and research.
- Drove platform consolidation and vendor renegotiation on track to deliver $675K–$1M in annual licensing and support savings.
- Partnered with developers to deliver an internal AI capability and cross-system search assistant, improving knowledge access and staff productivity.
- Established operating models, governance and planning rhythms that improved decision speed by ~30% and on-time delivery by 20%+.
- Built product governance and portfolio planning across discovery, prioritisation, roadmapping and release delivery, with delivery dashboards for executive reporting.
- Lead a cross-functional team of 13+ specialists across product, engineering and operations.
Founder & Principal Consultant
- Founded Lumina Loop to advise organisations on transformation, AI adoption, delivery uplift and operating-model design.
- Help leadership teams connect strategy to execution through governance, capability uplift and pragmatic operating models.
Enterprise Agile / Executive Coach
- Coached cross-functional teams and senior leaders to deliver value through continuous improvement, working directly with the CEO on outcomes.
- Established OKRs, governance structures and operating models.
- Coached and developed 30+ managers and senior leaders, lifting leadership effectiveness and delivery discipline.
- Facilitated 60+ workshops driving stakeholder alignment and delivery focus.
Non-Executive Director | Co-Founder
- Co-founded and serve as Non-Executive Director for a multi-brand entertainment and experiential events group (XLENT Events, Bounce Beasts, Ferrari Limousine), delivering corporate activations, festivals and large-scale experiences across Australia.
- Provide board-level strategic oversight, governance and long-term business planning, partnering with the Good Friday Appeal and Royal Children's Hospital.
- Scaled the business from start-up to a sustainable multi-brand operation by designing the operating model, embedding systems and building commercial discipline that supports profitable, repeatable growth.
- Lead strategy across commercial growth, market expansion, process optimisation, automation and brand differentiation across multiple brands.
Agile Coach, Service Transformation
- Led a university-wide agile transformation, establishing squads, value streams and delivery frameworks across digital teams.
- Coached Scrum Masters, Product Owners and delivery teams, lifting squad performance by 35% and strengthening accountability.
- Introduced structured planning and portfolio visibility, improving executive oversight and delivery maturity.
Senior Product Owner, Digital Learning & Teaching
- Owned product strategy, roadmap and backlog across enterprise learning platforms (LMS, Turnitin, Echo360, H5P).
- Delivered enhancements and integrations that lifted adoption by 20% while maintaining 98% platform reliability.
- Mentored Product Owners and delivery teams, improving stakeholder satisfaction by 30%.
Product Owner
- Owned product roadmaps and the eLearning application portfolio (Blackboard, Turnitin, Respondus).
- Partnered cross-functionally to streamline eLearning processes and improve the learner experience.
- Delivered LMS integration initiatives contributing to significant project cost savings.
Service Delivery Manager
- Led service delivery strategy across critical justice platforms, improving reliability, governance and operational outcomes.
- Embedded ITIL practices that reduced incidents and improved response times.
- Established service reporting and governance frameworks that strengthened executive oversight.
- Delivered a high-impact dashboard recognised for improving data visibility and user engagement.
- Led continuous improvement and vendor management, lifting service performance and compliance.
IT Procurement Specialist
- Improved procurement governance and risk management in a regulated banking environment, enhancing audit compliance by 10%.
- Streamlined supplier selection processes, increasing onboarding efficiency by 15%.
IT Procurement Analyst
- Managed ICT procurement end to end through vendor evaluation, contract negotiation and onboarding of technology solutions.
- Strengthened vendor management and service governance, ensuring contractual and SLA compliance.
- Implemented service reporting and performance frameworks improving visibility of risks, priorities and outcomes.
Skills & credentials
- CSMCertified ScrumMaster
- SAFeSAFe Practitioner
- ICFICF Certified Coach
- ICPICP-ACC Agile Coaching